Emotional Cheat Sheet for Techies

Last week’s article about the acute need for cultural change seems to have resonated tremendously with a lot of people. That’s great news actually, it means we can all sense the urgency and that makes me hopeful for eventual momentum. Hopeful that eventually, we would have all agreed we have to do a lot more about humans, that we would have started to tackle the HumanDebt in earnest and that it will have meant we are dissecting what all needs to happen in terms of organisational mindset and processes to enable and support the only thing that will make a difference - the human work.

While we keep advocating for this basal level change and we keep shaking execs into the realisation that something serious needs to be done, truths need to be spoken, people need to be respected and cared for and the way we acknowledge and reward them has to change to support their new needs or else they won’t see true agility and they won’t be able to tackle the mental health and post-Covid-trauma crisis in the workplace, we also have to stay granular. Stay focused on the team and the individual and remove as many of the blockers that exist at that level as we can.

So if “Kit, support and empower your teams then pay them for the human work FFS!” is the message to the enterprise, the message to our users has to be “We get how hard this is, here’s how we can make it easier.” and that’s what drives our product development at all times. As part of this, as announced in the other newsletter, this week we introduced the “EQ Quick Wins” Series.

One of these is already live to our existent clients in the Playbook, they are plays that are aimed at attenuating some of the impostor syndromes we noticed techies have when it comes to “fluffy” topics.

- An educational injection - Knowledge delivered as clearly as possible to empower the team with basic definitions, clarity and a shared vocabulary around emotions, body language, reactions, triggers, etc