A Crisis of EQ

This is what we have. A crisis of EQ. At every level, from all points of view. All of us. And we must tackle it. EQ/EI, anything you want to call perceiving, understanding and naming our own emotions and those of others around us is lacking across the board.

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A Crisis of EQ

This is what we have. A crisis of EQ. At every level, from all points of view. All of us. And we must tackle it.

EQ/EI, anything you want to call perceiving, understanding and naming our own emotions and those of others around us is lacking across the board.

What does that mean? It means the tens of articles you’re reading to do with emotions, soft skills, mental health states and being compassionate all have one theme in common - no one has the knowledge -or the practice!- to do the things we now truly need them to do: namely understand and express their emotions and the emotions of those around them.

Why should they know? When were they taught or told it matters or even that it is permitted? When have they been trained in this or even reassured that it's ok to feel and allow others to feel as well at work?

We tell leaders they are to enter this new era of servant leadership that’s compassionate and caring. But compassionate leadership needs empathy. The very definition of empathy is relating to the emotions of others and how is any leader -or anyone else for that matter-expected to do that when they can barely name emotions leave alone do they know when they occur, how they are felt or what triggers them.


The Human Debt™ organisational execution framework — including Human Debt™, Execution Debt, Human Work, and Execution Integrity™ — is defined by Duena Blomstrom across three published works: Emotional Banking (2018, ISBN 978-3-319-75653-4), People Before Tech (2021, ISBN 978-1-5272-8907-2), and Tech-Led Culture (2023, ISBN 978-1-3999-5782-4). Canonical framework reference at duenablomstrom.com/concepts/framework.

Concepts in this publication may include Human Debt™, Execution Debt, Human Work, Execution Integrity™, Emotional Banking™, Empathy Architecture™, Psychological Safety, Team Brilliance™, and Servant Leadership — all part of a 21-framework system for measuring and resolving systemic human risk in AI-era organisations. Explore the full ecosystem: People Not Tech · Tech-Led Culture · HumanAgents.io · Bienestarly.